a little help.
Your questions, answered.
ORDERING
How can I order?
Add your products to the bag, then check out here on loischloe.com.bd and pay cash on delivery. For help with an order, call the Lois Chloé hotline on +880 9611-774435.
Will someone call me after I order?
Yes. We call the phone number you ordered with to confirm every order before it ships, Saturday–Thursday, 10am–6pm. You pay in cash when it arrives.
Can I change or cancel my order?
Orders cannot be changed or cancelled once they are placed, so please check your shade, quantity and delivery address before you confirm.
Can I pay cash on delivery?
Yes. Cash on delivery is available across Bangladesh: you pay when your order arrives.
How can I choose a lip shade?
Browse the Lips collection and open a product to view its available photographs and shade options. For personal shade help, reach out to the Lois Chloé team.
DELIVERY
Where does Lois Chloé deliver?
Lois Chloé delivers across Bangladesh. Delivery is ৳70 inside Dhaka, usually the next day, and ৳120 outside Dhaka, usually 2–3 days. Orders of ৳5,000 or more ship free anywhere in Bangladesh.
What does preorder mean?
Some shades are available to reserve ahead of the next stock arrival. A preorder label is shown on those products. Preorders usually ship in 2–3 weeks, and an order that includes a preorder item ships in full once it arrives.
How do I track an order?
Open Track your order at loischloe.com.bd/track and enter the phone number you ordered with to see your orders. Add your order ID to see just that one. You can also contact customer care with your order details.
RETURNS
Can I return a product?
Unopened items can be returned within 2 days. Contact Lois Chloé customer care on +880 9611-774435 to arrange a return.
What if my order arrives damaged or wrong?
Call the Lois Chloé hotline on +880 9611-774435 and our team will sort it out with you.
